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Christmas FAQs

Answering your questions on Ham, Turkey, Christmas Food Kits, Hampers, General

Ham

We recommend that you allow for 400 grams per person for bone in hams and 250 grams for champagne or bone-drawn hams. For a more in-depth guide to finding the right ham for you, have a look at our ham guide.

Yes, all of our hams are certified 100% NZ raised free range or free farmed.

You can pick up your pre-ordered ham and pay for at any of our 6 stores. Just head to the butchery department and give them your name then head to the checkout to make payment.

Yes, you can specify your preferred pick up date on the order form.

No we do not courier or deliver hams. You can pre-order hams to be paid for and picked up at any of our 6 stores.

Weighed items such as hams and turkeys may vary slightly at checkout. We endeavour to get as close to your requested weight as possible, but charges may vary slightly depending on the size of the ham or turkey

No, we don’t offer in-store glazing but we do offer a variety of glazes that can be purchased separately.

No sorry, while we would love to offer organic hams to our customers, we were unable to find a reliable supplier in New Zealand. All of our hams are 100% New Zealand raised and free farmed.

Yes they do, but only small amounts. This is to ensure that our hams stay fresh and free from any harmful bacteria.

Turkey

No, we do not courier or deliver turkeys. You can pick up your pre-ordered turkey and pay for it at any of our 6 stores.

We recommend that you allow for 500 grams per person.

Cooking a turkey can be tough, to make it easier for you we’ve provided a guide which can be found here.

Yes, all of our turkeys are certified 100% NZ raised free range or free farmed.

No, we’re unable to source organic turkeys in New Zealand.

You can pick up your pre-ordered turkey and pay for it at any of our 6 stores. Just head to the butchery department and give them your name then head to the checkout to make payment.

Yes, you can specify your preferred pick up date on the order form.

Christmas Food Kits

The food kit is a full three-course meal that will feed 10 – 12 adults. The meal includes a starter, 2 mains with 3 side dishes and a dessert.

Yes, you will need:

-       Salt

-       Pepper

-       Olive oil

-       White sugar

-       Baking paper

Yes, both the turkey and ham are free range/free farmed and NZ raised

If you want to make a change to the date you want to pick up or have your food kit delivered please send an email to [email protected] no later than 13 December.

If you're needing to cancel your Christmas food kit we will provide a full refund provided that we receive notification of the cancellation prior to 13 December. If you need to cancel your food kit please send an email to [email protected].

Hampers

We offer a range of hampers to cater to various tastes and budgets, to view our hampers and the goodies inside, please visit our hampers page.

Yes, but this needs to be done in-store. If you want a custom hamper please follow these steps at any of our stores:

1)     Choose products

2)     Choose packaging (box, basket, crate etc.)

3)     Pay at the checkouts and tell them you want it wrapped.

4)     Our team will wrap it for you

Yes, but only Auckland-wide and we need to use point to point courier (more costly than standard courier). Preferably, someone will also need to receive the package in the recipient’s address to ensure the package is put in the fridge on arrival. If you’re not going to be home at the time of delivery please ensure that you leave a chilly bin/bag in which we can place the chilled products, please also leave detailed delivery instructions.

Our courier charges for hampers are as follows:

  • Auckland $8 (cut-off 19 December)
  • Auckland rural $16 (cut-off 12 December)
  • North Island cities $15 (cut-off 17 December)
  • North Island rural $23 (cut-off 10 December)
  • South Island Cities $25 (cut-off 12 December)
  • South Island Rural $33 (cut-off 10 December)

 

Yes, if the order was made before 2pm and only for non-rural Auckland addresses. This will be via point to point courier (more costly than standard courier). Please email us at [email protected] to organise this.

General

We have extended hours at some of our stores over the Christmas period, to view details please visit our stores page.

If you’re missing an item in your order please contact us immediately.

No, we’re no longer offering our online grocery shopping service. Online purchases will only be available for hampers, gift cards and Christmas Food kits.

Yes, provided that you enter your card number at checkout. This does not apply to the purchasing of gift cards.

Yes, please show your pre order or purchase confirmation when you pick up, this will be sent to you via email once you have completed your pre order or purchase.